Shipping Policy
Because our products are fragile and require special packaging, all orders will be charged a shipping fee based on final ship weight and destination of the product. Orders are shipped FOB Sacramento, CA. Delivery to the lower 48 states typically takes two (2) to four (4) business days from the shipping date to be delivered. Please allow for additional shipping time for deliveries to Hawaii and Alaska. International delivery times average 7 - 10 business days. We strive to process all orders within one business day of acceptance. Tracking is provided on all shipments.
We realize that international shipping from the US can be expensive. In order to ease the burden on our overseas clients, we now offer $ 12.00 (+ 2.50 per item) flat rate international no frills shipping.
No Frills shipping terms: Shipping method for "no frills shipping" will be lowest cost with tracking available to destination. This may impact delivery times described above. Title transfers immediately on shipment and no insurance is provided. This means we do not guarantee delivery and not will provide any refunds or replacements for products not received or damaged in shipment when the "no frills" delivery method is selected at checkout. No Frills International Shipping may take up to 3 weeks for delivery.
Third party shipping insurance is available for all orders at checkout. We will not provide refunds or replacements on items lost or damaged in transit that are shipped without insurance.
International Shipping terms: CIP (with above exclusions). Any taxes, duties or other charges due to destination authorities are payable by the receiver.
Note: To help eliminate fraud, we only ship to credit card billing addresses. If your ship to and billing addresses do not match, please email admin@rottingturtle.net after placing an order to assure shipment is routed correctly.
Update 10/18/2021 - Effective immediately we will no longer ship to Ireland & Spain via USPS because of AN Post's inability to clear a package thru Irish Customs and Spanish Customs general incompetence. UPS Worldwide Services are now the only shipment option to Ireland & Spain.